In the event that you are not 100% satisfied with your product or purchase and wish to return the item to us we will be more than happy to refund the cost of the item less any carriage fees incurred within 7 days of receipt. The returned item must be in a saleable condition with all of the items original packaging.
All items must be returned to:
Sandee Worldwide Limited
Unit 2, Aerial Road
Llay Industrial Estate South
Llay, Wrexham
LL12 0TU
If a collection is required, it must be from the same address to which the item was delivered. A courier collection will be charged against your refund at £10, please ensure someone is available between 9am - 5pm on the specified day for this to occur. If the item cannot be collected the collection fee will still be charged.
If you receive a faulty or damaged item, please make a note of this when you sign for the consignment. If, upon opening the packaging, the item is physically damaged, then please contact Sandee Worldwide Limited within 72 hours of receipt.
All our customers have the option to return their goods within 14 days if they're not satisfied with them.
The purchase price, less carriage will be refunded only if the goods are returned in their original condition and with their original packaging. The customer is liable for all carriage charges in regards to the return of the unwanted goods. Please refer to our Returns policy above for information regarding how to return an item to us.
Any refund due will be processed within 7 days from the date of cancellation of an order.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
Sandee Worldwide Limited is totally committed to protecting the privacy of our site visitors and customers. Our Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We treat your personal information as private and confidential and fully comply with all UK Data Protection and consumer laws.
When you purchase from Sandee Worldwide Limited, we collect personal information from you including your name, email address, billing and shipping address and payment details.
For the purpose of the Data Protection Act 1998 our data controller is Sandee Worldwide Limited.
In operating our website we may collect and process the following data about you:
By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Data that is provided to us is stored on our secure server. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Sandee Worldwide Limited.
We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Sandee Worldwide Limited website.
The table below lists the cookies we collect and what information they store.
COOKIE name | COOKIE Description |
---|---|
CART | The association with your shopping cart. |
CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
COMPARE | The items that you have in the Compare Products list. |
CURRENCY | Your preferred currency |
CUSTOMER | An encrypted version of your customer id with the store. |
CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
FRONTEND | You sesssion ID on the server. |
GUEST-VIEW | Allows guests to edit their orders. |
LAST_CATEGORY | The last category you visited. |
LAST_PRODUCT | The most recent product you have viewed. |
NEWMESSAGE | Indicates whether a new message has been received. |
NO_CACHE | Indicates whether it is allowed to use cache. |
PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
POLL | The ID of any polls you have recently voted in. |
POLLN | Information on what polls you have voted on. |
RECENTLYCOMPARED | The items that you have recently compared. |
STF | Information on products you have emailed to friends. |
STORE | The store view or language you have selected. |
USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
WISHLIST | An encrypted list of products added to your Wishlist. |
WISHLIST_CNT | The number of items in your Wishlist. |
Google Analtics cookies - Important: Google Analytics does not collect any personal information about website users | |
__utma | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
__utmb | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
__utmc | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
__utmz | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
__utmv | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
Do you have a question about your order status or purchase you are considering?